One must be able to observe details and listen attentively in order to learn …..
When one is open to learning (despite age and seniority), only then then he is able to improve the action on “how to serve better”

When one is able to serve ….. only then will he be able to teach others how to serve …

Then lead –
Continue to share, encourage and coach others to observe, listen, learn to continually improve level of services …..
Every day …. …. until it becomes a habit … a culture.

Add humility, integrity and discipline to the whole process above … and we will have thus improve our own lives and the lives of others as well.

29 July 2014